Frequently Asked Questions
Everything you need to know about Starkey Outdoor apparel and services.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping within the continental U.S. generally takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return or exchange an item?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and in their original packaging with tags attached. You can initiate a return or exchange through our online portal using your order number and email address.
Are your outdoor garments true to size?
Most of our apparel follows a standard athletic fit. We provide a detailed size guide on every product page to help you find the perfect fit. If you are between sizes, we recommend sizing up for a more comfortable layering experience.
What payment methods do you accept?
Starkey Outdoor accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Klarna and Afterpay for qualifying orders.
How should I care for my technical outdoor gear?
To maintain the integrity of our specialized fabrics, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Avoid using fabric softeners or bleach, as these can damage moisture-wicking and waterproof coatings.
Do you offer a warranty on your products?
Yes, we stand by our quality. Starkey Outdoor provides a one-year limited warranty against manufacturing defects in materials and workmanship. This does not cover normal wear and tear or damage caused by improper care.